detailedReviews: detailedReviews 1: content: Received Used Laptop Instead of New – Worst Experience with Amazon!
I ordered an HP 15 (fd1255TU) laptop expecting a brand-new device, but what I received was a used and defective laptop with multiple serious issues:
❌ CrystalDiskInfo showed:
• Total Host Reads: 395 GB
• Writes: 357 GB
• Power-on Count: 69
This proves the laptop was already heavily used before delivery.
❌ Windows Event Logs show activity from March 23, 2025 – FOUR months before I even placed the order.
❌ User folders were created in April 2024, clearly showing the system was used before.
🔧 Issues I faced:
• Thermal shutdown / overheating
• Battery backup less than 3 hours
• Faulty charger
• Abnormal mechanical noise inside
• Keyboard button not working
• Loose trackpad
• Warranty started 4 months before delivery
🛑 HP denied service and confirmed that this unit was already activated and used. They sent an official email saying the product falls outside of support and that I should contact Amazon for replacement.
I contacted Amazon multiple times but got no help. They rejected replacement, and now I’m left with a defective product and no solution.
📢 I’ve spent 3 weeks following up with customer support. No technician visited, and no proper action was taken. Extremely disappointed and frustrated. This was a complete failure of quality check and customer service.
👉 Avoid buying expensive electronics from Amazon without proper verification. If you’re considering buying a laptop, buy it from the official brand store or trusted outlet.
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 1
title: Received used laptop with multiple serious issues
detailedReviews 2: content: The main problem is with warranty
When I bought the laptop and tried to register it on the HP site, I found the warranty had already started 2 months ago.
HP says the problem is with the warranty slip issued by Amazon, they can't amend warranty without amended P-slip.
I have since then been trying to get Amazon to send me a proper P-slip but I have not been successful, every time I call them I am told to wait for a few more days. Apparently the seller is not issuing the amended P slip
The laptop itself seems to be good, have been using it for 3 weeks so this is an intial feedback.
The drawbacks so far :
1. Num Lock key does not have a light so you do not know if it is On or Off
2. No backlit keyboard
3. No fingerprint scanner for quick login
The plus points:
1. Good camera
2. Good storage
3. Decent speed and battery life
4. Not too heavy
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 3
title: Warranty issues and missing features like fingerprint
detailedReviews 3: content: fine laptop, does gets heated when you play games like mincraft on high setting , give you about 50-60 fps. While the processor is advertised to have base speed of 3.6 Ghz and boosting up to 4.2 Ghz, in practice you would rarely achive even 3.1 Ghz as the system seems to block it due to thermal throtlling , so yes not good thermal work done .
The battery life is dissappoining . Also my model doesnt have fingerprint sensor despite being advertised as having one on website.
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 3
title: Heating issues, thermal throttling, disappointing battery life
detailedReviews 4: content: The laptop body is weak, and mouse buttons are not working properly. Please consider the laptop body strength.
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 2
title: Weak laptop body, mouse buttons not working
detailedReviews 5: content: Laptop is Good but we are facing the issue of power key on after shutdown the PC which is not resolved after 20 days of follow up
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 2
title: Power key stays on after shutdown issue
detailedReviews 6: content: One of the worst laptop. Pls dont waste money by buying anything from HP
Display functions not working properly and warranty details also not matching
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 1
title: Worst laptop, display issues, mismatched warranty
detailedReviews 7: content: Best HP Laptop — Fixed Light & Fan Issue Easily by Disabling Fast Startup
Bought an HP 15 (Intel Core Ultra 5 125H) laptop and noticed the power light stayed on with a faint fan sound even after shutdown. Thought it was a defect, but it’s actually because of Windows Fast Startup.
To fix it, go to: Control Panel → Power Options → Choose what the power buttons do → Change settings → Uncheck “Turn on fast startup” → Save. After this, the laptop shuts down completely and the light turns off normally. Fast Startup just makes boot a bit faster, so disabling it is totally safe. Great laptop overall — smooth performance once this setting was adjusted! 👍
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 5
title: Fixed power light/fan issue by disabling fast startup
detailedReviews 8: content: I have repeated face this problem twice a day.
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 3
title: Repeatedly facing the same problem daily
detailedReviews 9: content: Laptop is really good. But build quality can be improved in this price range
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 4
title: Good laptop, build quality can be improved
detailedReviews 10: content: Excellent for my Office work, nice graphics
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 5
title: Excellent for office work, nice graphics
detailedReviews 11: content: Best laptop and value for money. Sound quality needs improvement. No heating. Wifi connectivity is good. Keyboard with backlight. Ultra 5 with AI
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 5
title: Best laptop, good value, needs sound improvement
detailedReviews 12: content: Good Leptop but battery backup issue..
Amazon promise no cast emi but credit card add interest on EMI....
I pay amazon of rs 49042.93 ....And I am paying credit card of rs 16813x3 months....
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 4
title: Good laptop but battery backup issue
detailedReviews 13: content: very good for personal use
marketplace: hp
source: hp
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/hp
starRating: 5
title: Very good for personal use
detailedReviews 14: content: Laptop is good. 100 % genuine product, I was scared as bought in sale but its not defective, its unsed.
Amazon has kept a trust, loyal customer since 2013.
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 5
title: Good genuine product, Amazon kept trust
detailedReviews 15: content: Good one worth for cost
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 4
title: Good one worth for cost
detailedReviews 16: content: Very good geniune product
marketplace: amazon
source: amazon
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/amazon
starRating: 5
title: Very good genuine product
