detailedReviews: detailedReviews 1: content: I purchased this HP laptop on 25th April 2025. While the overall performance and build quality are quite good, there are some serious concerns that affected my experience:
🔈 Speaker Issue
The laptop speakers seem underpowered. I always have to keep the volume at 100% just to hear things properly. Anything below that feels too low, even in a quiet room. I updated all audio drivers, but unfortunately, it didn't make any difference.
📅 Warranty Mismatch
When I checked the warranty details, I found that it had already started in October 2024, even though I bought the laptop in April 2025. This is very suspicious and concerning. I contacted HP support, and they assured me they would correct the warranty dates, but this kind of issue shouldn't happen in the first place.
🔋 Battery Concerns
There is a noticeable gap between the battery’s design capacity and its current capacity, which affects battery life. Even after performing a battery calibration (with HP’s help), there was no improvement.
😤 Frustrating Support Experience
What made things worse was the lack of available support on weekends. I ended up wasting four full days trying to get help. For the past two days, the HP team has been remotely debugging the issues and performing calibrations, but I still don’t have satisfactory results.
I also requested a replacement, but they said it will take time—which adds more delay to an already frustrating experience.
⚠️ Final Thoughts
HP really needs to ensure proper quality checks and configuration before delivering the product to customers. Based on my experience, I strongly suggest that others buy HP laptops offline from an HP store or a trusted retailer like Croma, so you can check important details like:
Speaker quality
Battery health
Warranty start date
Don’t rely blindly on online purchases—do a full check before buying. I hope HP improves its after-sales support and product validation process, as that would make a big difference.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 2
title: Significant issues with speakers, warranty, and support
detailedReviews 2: content: I would have given this a 5 star review but because I suspect that I did not get the best deal I gave it 4 stars. This is more of a reflection on the HP decision makers when it comes to pricing deals rather than the Omen itself.
After I purchased this particular Omen I found other deals were offering a 1TB SSD (mine is 500GB) and an i9 processor (mine is an i7) and a later version NVidia graphics card for similar money.
I expected that HP would have given me a better discount (I paid AUD$2,474) because this Omen was an i7 with only 500GB SSD. While I appreciated the EOFY discount I am certain some of these discounts are not offered at a low enough price relative to other discounts for the same model (Omen) but different configuration. So to some extent we rely on HP to ensure that all discounts are proportionate and relative to similar offerings for the same computer model. I felt that I could have got a better deal on another Omen if I looked around a bit more.
My lesson here was that I should have done more comparisons and more searching for the best possible deal as I now understand that even HP may not make all their discounts reasonable when compared to similar deals. Some some deals are great and some deals are not so great. My deal in my opinion was not so great, but the Omen is a great laptop from a technical perspective and my deal was still good value.
I am more than happy with the Omen anyway, I just feel a little short changed, but the Omen I have will still exceed my needs (mostly video editing but still want the grunt for gaming) because it is one powerful laptop. Overall I would by an Omen again as my first choice but would be more vigilant on the cost vs the configuration and would have paid a little more for the i9 with a 1TB SSD and later version NVidia.
Some reviews have stated that the laptop lid is a little too flexible and could vibrate when on a plane. I think this might be true if there is turbulence in which case a flexible lid is a good thing and you would not be using the laptop during turbulence anyway. So I do not agree that a flexible lid is a bad thing. I think is a good thing and I don't fly often anyway and even if I did I about the lid would wobble during normal flight.
Other reviews claim the lid is make of plastic and the body of aluminum. I cannot tell. If this lid is plastic it is definitely a high quality plastic. I personally am not that concerned as it is high quality but I understand while some people will feel that aluminum is a superior material. But in my opinion a good quality plastic resin is fine and nothing to fuss about.
To sum up, I felt that HP could have discounted this laptop even more given that is it an i7 and not an i9 processor, it is a 500GB SSD and not a 1TB SSD and the nVidia card is an older generation. But whatever configuration you buy the Omen is still the best choice in my opinion if you want to gaming and/or video editing/multimedia.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 4
title: Good performance, but pricing concerns for configuration
detailedReviews 3: content: I enjoyed having this laptop while it was working. Unfortunately, it began crashing to a black screen. It would recover in a minute or so. I used CPUID HWMonitor and saw that the CPU was spiking into the red. Decided to try HP's fan diagnostic. It ran for a minute or two and then black screened again and this time did not recover. Took it to BestBuy for warranty repair (12/13/23). They ordered a part but had no ETA on when they'd recieve it. On 1/19/24 they called to say it was ready for pickup at the local store. I got it on 1/20/24 and found it was unrepaired. I turned it on, it got to the desktop and crashed to black. Attaching to an external monitor doesn't work. I now have to figure out the warranty return with HP. In over 30 years of buying HP products, this is the first time I've had an issue. In my view, quality products, occasional problems. I would, and will, buy again from HP.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 4
title: Laptop crashes, repair issues, but still loyal to HP
detailedReviews 4: content: I bought this laptop a month ago. I am a video game artist so I needed a new powerful laptop for on the go work as well as gaming just for fun.
This laptop has been GREAT so far, absolutely no flaws and I find it runs everything perfectly fine, I compare it to my pc and they are very similar at times.
Addressing some quality issues I saw others complain about, the screen IS def bright enough and looks good, not sure why anyone would feel the need to have something more powerful.
When the laptop needs to power on it does take about 40 seconds and sometimes I have to press the button a few times for the laptop to wake up, but who actually cares about that stuff. It doesn’t bother me so unless you’re about to do a presentation at work it shouldn’t bother you.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Great performance for art and gaming, screen is good
detailedReviews 5: content: I'm giving this a four star for two reasons :
1) It was delivered within 2 days, but just left at my door for a few hours (no courier signature required).
2) I was told it had an IR camera so I could use Windows Hello, but it turns out that it doesn't have the required camera and have to revert to the antiquated password method now.
Barring those two things, it's been great so far. Runs smoothly and quietly. Pity there is so much crap installed (like VPN software and McAfee) but you can delete them.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 4
title: Missing IR camera for Windows Hello, delivery concern
detailedReviews 6: content: Great purchase. Just one thing that bothers me alot that weight.
Ecept this everything is amazing.
PROS:
RTX 4050 6GB
Refresh rate 144Hzs (but display quality is not that good. I would say average display.
i5 13420H processor
DDR 5 5200MHz (great)
Gen 4 SSD.
Cons:
Dispaly is not good.
Only 1 slot for SSD.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Good specs, but display quality and SSD slot are cons
detailedReviews 7: content: I didn't buy this laptop for gaming, I needed a more robust GPU for processing digital photos. In that respect, it is a big improvement over my previous laptop. The ergonomics is somewhat awkward. The HDMI and USB and AC power ports are at the back of the computer and difficult to reach. It would have been nice to have a SD card reader. I had to buy a third party device to transfer photos from the camera to the laptop.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 4
title: Good GPU for photo processing, awkward port placement
detailedReviews 8: content: We bought the laptop, placed it in a laptop bag in a protective case, never dropped it, and there is damage to the case of the laptop, so obveiously the laptop is way to sensative. I have used HP for years and this is the first time this has ever happended. Since HP is claiming that we dropped a day old laptop, when it was sent in to be reviewed.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Laptop case damaged easily, sensitive build quality
detailedReviews 9: content: This laptop hangs in between the games even basic games also when you switch to 1080p for a youtube video. It also hangs. And there is a weird and loud fan noise that comes and goes. Believe me it will scare you. Worst laptop ever.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Laptop hangs, loud fan noise, worst laptop experience
detailedReviews 10: content: Very nice laptop with good matte finish with vibrant RGB keyboard which are customisable. Has the omen premium feel in it. Worth the price.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Nice matte finish, RGB keyboard, premium feel
detailedReviews 11: content: Hi There, happy enough with my purchase however I now see there is another laptop available on your website that was not available at the time I bought this laptop. Had I seen this other laptop at the time I would of purchased this one instead, so I'm disappointed overall.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Disappointed by later availability of better model
detailedReviews 12: content: The laptop is great but consistently crashes at least once while playing any Steam game. Only had the laptop just over a month and didnt expect these issues.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 3
title: Consistent crashes during Steam games, unexpected issues
detailedReviews 13: content: Have very much enjoyed the HP Omen 16 so far, the 2K & 240Hz screen is amazing for gaming and general use. A well specced laptop, while still being sleek for every day use.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Amazing 2K 240Hz screen for gaming and use
detailedReviews 14: content: Laptop was delivered fast & performs exceptionally well. Have owned several HP laptops over the years because they are reliable & good value.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Fast delivery, reliable HP performance and value
detailedReviews 15: content: great device but i was dissapointed it is just has one ssd no expandable other ssd
i cant get to the advanced bios to control the adaptive charge and set it to 80 percent
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Only one SSD slot, cannot control adaptive charge
detailedReviews 16: content: The laptop is good but the pictures shown of the laptop on the website are different from the actual laptop we get I was supposed to get a full size keyboard but I have received without a num pad keyboard.please verify before buying..
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 2
title: Website pictures differ from actual laptop received
detailedReviews 17: content: Really amazing performance. Thermals are pretty good. Overall quality is awesome.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Amazing performance, good thermals, awesome overall quality
detailedReviews 18: content: Please make sure what youshow on the product page to be available in the product
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Ensure product page matches actual product features
detailedReviews 19: content: Awesome laptop. I play Valorant and the gameplay flows like butter. Stunning looks and awesome cooling system.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Awesome laptop, Valorant gameplay flows like butter
detailedReviews 20: content: Best for gaming, 3d graphics designing and animation in 1lakh Rupees.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Best for gaming, 3D graphics, animation, good value
detailedReviews 21: content: Arrived promptly and was expected for price and quality
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 4
title: Prompt delivery, expected price and quality
detailedReviews 22: content: Very poor battery life on continuous gaming(1Hr) and the screen wobbles a lot
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Very poor battery life during gaming, screen wobbles
detailedReviews 23: content: Include and Provide safety bag or back bag
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Request for included safety bag or backpack
detailedReviews 24: content: Better then dell and lenovo
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Better than Dell and Lenovo laptops
detailedReviews 25: content: Good service
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Good service received
detailedReviews 26: content: Wonderful Product.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Wonderful product received
detailedReviews 27: content: Best Laptop Ever- Top Spec on Low Budget
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Best laptop ever, top spec low budget
detailedReviews 28: content: Best laptop
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Best laptop purchased
detailedReviews 29: content: awesome laptop very good cooling fans
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Awesome laptop with very good cooling fans
detailedReviews 30: content: It’s awesome
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: It is awesome
detailedReviews 31: content: Awesome laptop, and amazing service from HP Online Store, Thank you
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Awesome laptop, amazing HP Online Store service
detailedReviews 32: content: Super fast and premium
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Super fast and premium build
detailedReviews 33: content: Hasta el momento me ha gustado mucho; es super rápida y me ha dejado trabajar muy a gusto. La utilizo para programación, principalmente VS Code y otros complementos y funciona muy bien. El único punto negativo que veo tal vez, es que no rinde mucho la bateria y hay que conectarla continuamente.
Habrá que probarla con juegos para ver su rendimiento. Más adelante actualizo esta reseña.
Nota: Siempre he trabajado (profesionalmente) con HP y nunca he tenido temas críticos cuando traen SSD.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Super fast for programming, battery life needs improvement
detailedReviews 34: content: Nonostante questo pc abbia ottime componenti la batteria non arriva assolutamente alla durata indicata nella descrizione del sito hp. Sono molto delusa visto il costo non proprio basso della macchina, la batteria dura meno della metà del tempo indicato. ed è una grave handicap, un grave errore di chi l'ha progettato. Onestamente non lo ricomprerei .... Sto cercando di porre rimedio seguendo le indicazioni data dall'assistenza hp ma i risultati ancora non si vedono
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Battery life significantly less than advertised, disappointing
detailedReviews 35: content: Très content de l'achat.
L'écran est vraiment grand et le clavier a de belle couleur de lumière.
La puissance du wifi est impressionnant.
Il faudra du temps pour découvrir tout le potentiel.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Great screen, nice keyboard lighting, impressive WiFi
detailedReviews 36: content: Super goede game laptop .
Mooie verlicht toetsenbord.
Goed geluid.
Super snel .
Echt aan te raden.
Zeer tevreden ermee.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Super good gaming laptop, recommended
detailedReviews 37: content: Es una excelente laptop muy potente, recién compré el modelo DW0012LA omen 16 core i 7 y les digo que es una maravilla no se van a arrepentir, lo utilizo para medición de video como after effects y juego y programs como autocad
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Excellent powerful laptop for video and gaming
detailedReviews 38: content: Ich habe den Omen Gaming Laptop vor vorigen Monat gekauft und ich bin sehr zufrieden. Meine Spiele darunter Aion laufen super und ohne Störungen.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Satisfied with gaming performance, no issues
detailedReviews 39: content: Se supone que es una computadora de alto rendimiento, sin embargo se me ha apagado ya en 3 ocasiones sin tener abiertos grandes programas.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Computer shuts down unexpectedly, not high performance
detailedReviews 40: content: Estaba esperando este modelo, tenía un Omen 15 y este equipo es el salto generacional que necesitaba, el rendimiento del equipo cumplió con mis expectativas.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Generational leap, performance met expectations
detailedReviews 41: content: Ein klasse Gaminglaptop der alle Erwartungen erfüllt. Das Lüftungssystem ist richtig gut, Leistung Top und das Bild gestochen scharf. So soll es sein.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Great gaming laptop, good cooling, sharp picture
detailedReviews 42: content: Llevo casi un mes o menos y de momento no ha dado problemas, la mochila es muy bonita. El equipo es rápido, funciona bien, espero que siga así.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: No problems so far, fast and works well
detailedReviews 43: content: no pude comprar licencia de windows Pro ni garantia extendida en la compra, en la pagina de lenovo puedes elejir y comprar todo junto.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Cannot purchase Windows Pro or extended warranty
detailedReviews 44: content: Produkt super, Support dazu nicht gut. HP-Care-Registierungsprobleme, bis heute nicht gelöst (Kauf im Spetember 2023).
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 4
title: Product great, support not good, registration issues
detailedReviews 45: content: laptop is prima alleen de accu is heel slecht. Binnen 2 uur is hij leeg
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 3
title: Laptop is fine, but battery life is poor
detailedReviews 46: content: Per il momento sono molto soddisfatto. Anche se gaming lo uso per lavorare e lo trovo superveloce.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Very satisfied, super fast for work
detailedReviews 47: content: por el precio no entiendo porque no tiene teclado numerico
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: No numeric keypad for the price
detailedReviews 48: content: Primera y ultima vez que hago una compra en HP, compre este producto el 26-06-2025 indique que necesitaba factura y di todos los datos de la empresa, sin embargo me despacharon con una boleta, me contacte de inmediato y me dijeron que tenian problemas con la emision de factura por cambios en sus sitemas y que me la enviarian al mail en la semana ya va casi un mes y aun no tengo mi factura, impresentable que una empresa tan grande no pueda emitir una factura, pesimo servicio.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 1
title: Poor service, no invoice issued as requested
detailedReviews 49: content: Auch als "nicht-Gamer" ein idealer PC
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Ideal PC even for non-gamers
detailedReviews 50: content: Computador muy rápido y buen material de construcción.
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 5
title: Very fast computer, good build material
detailedReviews 51: content: Fa fatica a connettersi in internet
marketplace: google
source: google
sourceLogo: https://i.flash.tech/a/rs:fill:300:400:0/g:sm/plain/s3://flash-creatives/images/merchants/google
starRating: 2
title: Has difficulty connecting to the internet