Bought this phone back in August and love it! However, similar to the Flip 4, the edges around the screen, notably right above the hinge, chip easily and expose the rubber underneath. I was hoping the new gen would've had a stronger outline, but I guess not. Phone runs and works beautifully. But issues with the hinges don't make it worth it.

I bought this phone last year and it is quite compact and strong. I have dropped this phone many times and there are no major cracks or shatters. It should be important to note however, that the phone can get damaged by everyday regular use, as of typing, I have several small cuts on the screen. Regarding the structure of the phone, the frame is very strong and the phone case options are plentiful, it even has a case with a small ring on it to hold. The seam in the middle of the phone, where the phone folds, is hardly noticeable after using it for a week, I have to look hard to find it! All in all, this phone is easy to use, has great camera quality and a sturdy build. I would recommend this to anyone with some extra cash at hand.

I switched to Samsung specifically the flip becuase it fits well in my hand and I would be able to fit it onto my pocket better while folded. Becuase i work construction the outside screen is so convenient for quickly checking notifcations/ messages and changing songs while keeping the inside/main screen clean and safe. Unfortunately I almost instantly scratched the inside screen as It's some sort of flexible plastic and I must have had a metal shaving on my finger or something. As well the back glass (not the screen but the part below) shattered as it's glass. The crease I'm the screen I'm no way bothers me but when I do check my phone at night yhe brightness is always so high even when set to low

I'm very happy with the phone. The ability to fold it up small makes it fit so well in any and all pockets and bags. It works quite well too if I need to check the time, I can quickly slide it out of my pocket and see the time on the exterior screen, and it's very low key. Both screens are beautifully bright and vivid. I've had good performance and battery life.A few complaints: the inside screen seems surprisingly delicate. I typically have the phone closed when I'm not using it, and the outside screen is still unmarked. The inside screen though has some scratches and scrapes, notably three large ones where my thumb typically rests while using the phone one handed. I think the inside screen may just be more delicate. Additionally I got the ring handle case that ... MoreI'm very happy with the phone. The ability to fold it up small makes it fit so well in any and all pockets and bags. It works quite well too if I need to check the time, I can quickly slide it out of my pocket and see the time on the exterior screen, and it's very low key. Both screens are beautifully bright and vivid. I've had good performance and battery life.A few complaints: the inside screen seems surprisingly delicate. I typically have the phone closed when I'm not using it, and the outside screen is still unmarked. The inside screen though has some scratches and scrapes, notably three large ones where my thumb typically rests while using the phone one handed. I think the inside screen may just be more delicate. Additionally I got the ring handle case that was offered with the phone. Unfortunately it means I'm not able to take advantage of wireless charging, unless I remove the case and get a different one. I wish this had been mentioned somewhere, as I think I would've gotten a plain case instead if I knew it was an issue. On the external screen, if I'm playing music on Spotify, I have to press the button to wake the screen and then tap the widget to open the music controls. I'd prefer if it just went straight to music controls when I woke the screen. Less

I purchased a Galaxy Z Flip 5 recently and I love it. I am very happy with the phone overall. The main reason I purchased it was that it fits into my trouser pockets easily. Any other mobile does not fit well in my trouser pockets.However, there is one aspect that I overlooked when I was evaluating the phone. I have a hobby workshop where I undertake metal work projects. Unfortunately, a small chip of metal became trapped between the folding faces and this cracked the screen. It will be very expensive to have Samsung repair the phone. I just wanted to provide a warning to all users or potential users of this type of phone to be very careful to ensure that no particles are trapped between the screen before folding it. Always check and fold the phone carefully.

Product is poor. Customer service is horrible.I have purchased a Samsung flip 5 phone in August 2023. However, the main screen rubber seal and hinge seal/ cover broke 3 months following purchase.I had to purchase a replacement phone to use interim which I used just over a week while my device was assessed and fixed.The phone was repaired however, 4 months later the same exact issue occurred.The screen rubber seal and the hinge rubber seal again came off.This time, almost the entire right upper screen rubber seal was lifting and the hinge rubber was partly hanging.On top of this, a white line from the defective hinge side towards the middle of the screen where the fold is started to appear.This was followed shortly by glitching of the screen and occasional ... MoreProduct is poor. Customer service is horrible.I have purchased a Samsung flip 5 phone in August 2023. However, the main screen rubber seal and hinge seal/ cover broke 3 months following purchase.I had to purchase a replacement phone to use interim which I used just over a week while my device was assessed and fixed.The phone was repaired however, 4 months later the same exact issue occurred.The screen rubber seal and the hinge rubber seal again came off.This time, almost the entire right upper screen rubber seal was lifting and the hinge rubber was partly hanging.On top of this, a white line from the defective hinge side towards the middle of the screen where the fold is started to appear.This was followed shortly by glitching of the screen and occasional small shocks emitted by the device.After a day following drop off of the device, I was informed that samsung is declining responsibility to cover warranty for this issue and have advised me that this apparently was "my fault".I asked for specific details and explanation to help me understand why they have come up with this decision and explained about the history of the phone.They did not provide any explanation except for a repeating phrase of "This is not a manufacturing issue and therefore will not be covered by warranty" (almost sounded scripted as this is the same exact phrase everyone I have spoken to with Samsung during the course of lodging an appeal to review the decision).They asked me to pay half of the original amount of the device to repair the screen which I declined as I was not agreeable with the decision that the device I purchased was not a faulty product.I have requested to further escalate for dispute and remedy and was assured that someone from another team will call me to discuss and hear out my concern.I was patiently waiting for a call and was unable to fully concentrate on work watching out for the call.This unfortunately did not occur, instead I received a calloused and cold hearted text message from the team.I contacted the number they provided, however, the representatives I have been in contact with was dismissive and did not provide clear advice on how to further escalate the matter.I was provided some information about lodging an error report which I thought will re-open the case and will thoroughly review my concern.this unfortunately was not the case, instead I received a somewhat automated response that is almost a copy paste of the email sent to me about Samsung not accepting responsibility for damage to the faulty product they have sold.I then received a message to pick up my phone at their store, when I looked at the phone the rubber seal that came off was unfixed as again, as they state that it was not a manufacturing issue.When I asked about the thorough explanation of how they come up with this decision (the job description did not include this information), the manager that attended to me become abbrasive and defensive and shown me a "dent" (that I could not really see and that was not there when I handed in the device) on the aluminum hinge frame and that this has caused the rubber to come off and a line across the screen where the hinge rubber seal was (again same seal that came off 3 months following purchase).I was told by the manager that I have not used the device as per recommended use and that the flip 5 phone is very fragile and like glass (I asked the manager why a mobile company would produce a product that is not practical and that this was not mentioned when I purchased the product and in fact, one of the promotions samsung circulated e.g hinge designed to withstand over 200,00 folding and unfolding, if opened and closed 100 times a day can last more than 5 years- well it only lasted 3 months before it started issues, also IPX8 water resistant rating etc).I have also stated the concern about what would be the guarantee that thesame issue will not occur again if I decide to pay $600 dollar to repair the device, which I was not given a satisfactory answer.I requested to escalate another review of the case and have not retrieve my device.The staffs at the store (which have unusually have several people not wearing uniform but providing advice/ instruction to the staff who was attending to me) was intimidatingly rallying together to insist again that the issue was caused by the user however I insisted to proceed with lodging the claim/ review and advised them that I will need this escalated for formal review because I am in the process of loding a complaint/ request for advice to ACCC and lodge a complaint to Telecommunications Industry Ombudsman.The entire ordeal has left me very distressed and left with a $900 dollar remaining phone bill with my mobile carrier for a phone that I am not able to use. My workflow has been interrupted due to this ordeal and have to make several arrangements to be able to come back and forth to the store as well as deal with lodging the repair request and complaints related to this issue.I have done some investigation and found out that the issue with this type of device and model is rampant.Just with a brief investigation, I have already seen atleast 10 similar issues with the hinge which caused other phone related issues (I have file note them in case I need to further escalate the matter).Additonally, I have learned that there was a class action in UK for defective Flip phones in 2022.I consider myself lucky enough that I have some funds saved up for a replacement phone, however my heart goes out to others who are not as lucky that would be left without a working phone to use for their everyday commodity. And moreso to consumers that had this issue who are vulnerable and critically reliant on the mobile device for their health and well-being.Not sure if there are others considering seeking legal advice regarding this matter as it seems to be a growing issue. Less

A black spot appeared at the hinge just a bit after a year. I've been a loyal samsung customer for many years, but customer service won't do anything to help since it's out of warranty now and it'd cost about the same as a new device to fix! I know a bunch of people online have this issue, a design issue with the phone hinge. Don't get this device! If you cared Samsung you would repair my issue with my screen due to YOUR design without charging an arm and a leg. Will be switching to Google when my contract is up

Sadly I fell prey to this new "innovative" product. Everyday use and careful care only resulted in 3 months of use. I heard that this phone would be different from the other Samsung Galaxy z flip phones. However, I was wrong. The screen where it folds began to deteriorate from just everyday use to the point of being non usable. At first I had discoloration around the fold crease then it turned black. When I went to fold the phone after I saw the small black line on the crease I heard a loud crunch noise and stopped trying to close it. When I went to check on my phone I notice that more of the screen was glitching out and the top half no longer would respond to touch. A phone this expensive shouldn't break because of it's design. I wish I would of spent my money on a ... MoreSadly I fell prey to this new "innovative" product. Everyday use and careful care only resulted in 3 months of use. I heard that this phone would be different from the other Samsung Galaxy z flip phones. However, I was wrong. The screen where it folds began to deteriorate from just everyday use to the point of being non usable. At first I had discoloration around the fold crease then it turned black. When I went to fold the phone after I saw the small black line on the crease I heard a loud crunch noise and stopped trying to close it. When I went to check on my phone I notice that more of the screen was glitching out and the top half no longer would respond to touch. A phone this expensive shouldn't break because of it's design. I wish I would of spent my money on a non flip phone that would actually be worth the money I spent. I spent more money for a less durable yet "innovative" design that is designed to eventually wear itself out because of its design. Less

The screen is too fragile to be installed on a 2025 phone. My THIRD screen is going out in less than a year. The thing you worry about most on a foldy phone is the screen and it is a liability to your $1500 purchase. Terrible purchase.. Battery life is less than sub par, gives me about 16 hours, and I'm a light user. This is an awful phone. It's not a step towards the future, it will set you back.

Bought this 6 months ago, never been this disappointed with the phone in my life. Practically right away, it would periodically give me a black screen of death, until today, the screen stopped working completely. The warranty is a scam. They are asking to send the phone to them without providing a temporary replacement. What a joke. Never again will I buy another Samsung product.

This is the worst phone I've ever seen. Every year I pay a lot of money for Samsung devices, but this year was the worst. I bought the phone for my wife and after 2 months without any falls or bumps, the screen turned off. I had to wait 15 days to send the device to Texas to be repaired, something illogical when they should replace it with a new one. I will never buy a folding phone again.

Very upset. Samsung advertised that the folding screen is "Durable!" That's a lie! I am a person that takes good care of my phones and never had a failed trade in and has gotten full credit. Less than a year (back in May) the sun shined on my screen and I first seen little cracks (vertically). I was amazed! Here we are in August and the internal cracks have gotten worse. This is obviously (seen on YouTube, Reddit, and comment section) a recall issue. It's widespread and unacceptable. Especially the money (pro grade laptop) they are charging. Love the phone and what it offers, but hardware wise it's cheaply made. Samsung reps act like they don't know this is happening (bad business practices) but the reviews on their website including mines is proof they know. Yes, ... MoreVery upset. Samsung advertised that the folding screen is "Durable!" That's a lie! I am a person that takes good care of my phones and never had a failed trade in and has gotten full credit. Less than a year (back in May) the sun shined on my screen and I first seen little cracks (vertically). I was amazed! Here we are in August and the internal cracks have gotten worse. This is obviously (seen on YouTube, Reddit, and comment section) a recall issue. It's widespread and unacceptable. Especially the money (pro grade laptop) they are charging. Love the phone and what it offers, but hardware wise it's cheaply made. Samsung reps act like they don't know this is happening (bad business practices) but the reviews on their website including mines is proof they know. Yes, I'm still under warranty but it will happen again until it's time to pay. What do I do? Trade it in for z fold 4 and pray it doesn't happen again while I still owe largely on it finance wise? That's beyond crazy and desperate. Samsung owes its customers more especially us long term loyal customers. What to do? Try other foldable that come out? Go back to candy bar shaped phones? I don't think so. Samsung offer your customers something beside just fixing a problem that would reoccur. Time to contact BBB. Less

This phone was marked to me as durable, it is not. Within two months of getting this phone it was returned to samsung for repairs. The fold in the screen frosted and cracked and withing two days of this happening the entire screen was delaminated and unusable. Took it to my local Verizon and they said it should be covered under factory warranty. My local Geek squad could not fix it but also agreed that it should be covered under warranty. When I pulled the screen protector off to ship the bare phone to samsung as per there instructions the screen cracked more. Samsung deemed this my fault and after 6hrs on the phone with them being bounced from person to person they proceeded to charge me $ 378 for the repairs. My favorite part of the whole experience was with an ... MoreThis phone was marked to me as durable, it is not. Within two months of getting this phone it was returned to samsung for repairs. The fold in the screen frosted and cracked and withing two days of this happening the entire screen was delaminated and unusable. Took it to my local Verizon and they said it should be covered under factory warranty. My local Geek squad could not fix it but also agreed that it should be covered under warranty. When I pulled the screen protector off to ship the bare phone to samsung as per there instructions the screen cracked more. Samsung deemed this my fault and after 6hrs on the phone with them being bounced from person to person they proceeded to charge me $ 378 for the repairs. My favorite part of the whole experience was with an unusable phone I was also unable to back up any of my pictures or files. when the phone was return to me the repair person had wiped it clean. All my pictures gone for ever.Thanks samsung. I have always had great luck with samsung product but this whole ordeal has been terrible. I will not be buying any other samsung products. Less

I bought the flip 3 less than a year ago, the screen has cracked twice exactly the same way, in the same part. It starts like a little scratch that gets bigger until it doesn't respond anymore, samsung says it is due to physical damage.Common guys, it is not a coincidence that for thousands of people it cracks the same way. Photos are all over the internet.If you are thinking to get one of this, avoid yourself a headache and get another reference. The nice look doesn't match the price and quality of this device. Plus the anger you feel when they tell you you have to pay for the repair when it clearly is a failure in the design.

My screen broke after less than a month. It dropped 2 feet and the screen broke. Now the bottom of the screen works and the top doesn't. I called Samsung and the rep gave me the run around about how I dropped the phone and I kept replying that the phone should be more durable for the cost. I've had several phone and pretty much dropped them all, some even had the screen hit the pavement and I've never had a broken screen. Maybe I've been lucky, but I doubt I've even had a scratch. I did some further research on the phone and found out that the screen is thinner than a non-flip phone. 100% recommend staying away from flip phones until the screens are much more durable.

I purchased this in December 2022 Within 2 weeks, the hinge wasn't working right, the phone wouldn't completely open. I could have replaced it, but replacements are sooo time consuming. I figured I would just deal with it. However, last week, it totally broke, maybe when it was dropped, but the phone would only flip open half way. Before I received my replacement, the screen went black. Now, I'm stuck with the replacement for the next couple years. I just decided I wouldn't flip it closed. MAYBE it will last. UGH!! Would NOT recommend this phone.

Still learning about & getting used to this new phone, but really loving it at this time! Tried the Circle to Search feature, works really great when you have the Buttons instead of Swipe gestures feature activated. However, I've been so used to swiping everything on this phone, that when the Buttons feature is used, I end up tapping the wrong buttons coz they replace the normal buttons or the area where I would normally start swiping on. So I would just toggle between Swipe gestures or Buttons when I wanna use AI, Circle to Search, or Samsung Notes. It's a learning curve, but I enjoy using the phone and all the neat features and suggestions and tips that pop up once in a while. Some of my games didn't port over with Smart Switch coz they're incompatible, but they ... MoreStill learning about & getting used to this new phone, but really loving it at this time! Tried the Circle to Search feature, works really great when you have the Buttons instead of Swipe gestures feature activated. However, I've been so used to swiping everything on this phone, that when the Buttons feature is used, I end up tapping the wrong buttons coz they replace the normal buttons or the area where I would normally start swiping on. So I would just toggle between Swipe gestures or Buttons when I wanna use AI, Circle to Search, or Samsung Notes. It's a learning curve, but I enjoy using the phone and all the neat features and suggestions and tips that pop up once in a while. Some of my games didn't port over with Smart Switch coz they're incompatible, but they were ones I hardly play with anyway, so it was fine. Less

Overall satisfied with the purchase however had some trouble setting up the account as the password got locked as it did not contain the required special character. Took over 24 hours to reset and be able to open the phone. It was a bit troublesome, however I am mostly concerned that it heats up pretty quickly. I was not doing much on it, and the front part of the screen was pretty hot.

I bough my Galaxy Z Fold 3 512 gb in the preorder from Samsung trading my Note 20 ultra 5G, less than a month and a half later that it arrived the hinge of the phone failed, just opening the phone!. First a black bar along the hinge and the right screen touch capability stopped working, later in a matter of hours the issue affected the left and right parts of the inner foldable screen that became black. It was hard to demonstrate that it was no physical damage because the foldable part of the screen began to crack, finally the support from Samsung accepted and resolved the issue of my inner screen but when the phone returned from service it came with a black spot on the top left part of the front screen. I ended with a fixed phone that has a black spot in the front ... MoreI bough my Galaxy Z Fold 3 512 gb in the preorder from Samsung trading my Note 20 ultra 5G, less than a month and a half later that it arrived the hinge of the phone failed, just opening the phone!. First a black bar along the hinge and the right screen touch capability stopped working, later in a matter of hours the issue affected the left and right parts of the inner foldable screen that became black. It was hard to demonstrate that it was no physical damage because the foldable part of the screen began to crack, finally the support from Samsung accepted and resolved the issue of my inner screen but when the phone returned from service it came with a black spot on the top left part of the front screen. I ended with a fixed phone that has a black spot in the front screen. I am not using this phone anymore because I’m afraid it could break again just opening it. I bough a z flip too along with the Z fold 3 for my mother and I am afraid the same thing happens to this phone because this z flip has a hinge too. I don’t think this phone is that sturdy that you can rely on a daily driver if you’re a heavy user. Less

If Samsung is going to charge a high price, they need to do a better job on testing the product before they put out. Battery and Camera should be a huge factors (they disregard simple fact that most of their customers use the phone daily for work and other. I'm disappointed on the design---no Pen's pocket on the phone (again disregard a common sense), I bought this phone because of--- the pen ( I can see me lost that pen all the time). The design team or manager over look this phone needs to be demoted for putting out so poor design on the product ( I would rather take a 1oz heavier than looking for/loss the pen). My friends told me DON'T buy Samsung (she know someone works there--- poor product quality, this is turn out to be truth). Common on folks, if the phone ... MoreIf Samsung is going to charge a high price, they need to do a better job on testing the product before they put out. Battery and Camera should be a huge factors (they disregard simple fact that most of their customers use the phone daily for work and other. I'm disappointed on the design---no Pen's pocket on the phone (again disregard a common sense), I bought this phone because of--- the pen ( I can see me lost that pen all the time). The design team or manager over look this phone needs to be demoted for putting out so poor design on the product ( I would rather take a 1oz heavier than looking for/loss the pen). My friends told me DON'T buy Samsung (she know someone works there--- poor product quality, this is turn out to be truth). Common on folks, if the phone cost over $1800, Samsung should and can afford to include the charger and the pen or ready to use when open the box( I have to go out buy the charger!). A little Penny saving or picking is sad ( I don't care someone else is doing it--they're not charge over $1800). This might be my last Samsung phone... Less

Got this phone a couple weeks ago. So far it's mostly good, but there is a really infuriating issue. For whatever reason Samsung chose a strange screen ratio for the phone when fully open, it's not as wide as most and this causes issues where apps like Insta, X, etc etc will trim pictures and videos cutting off the edges to fit the screen.Spoke to Samsung, they blamed the app developers even tho they are the ones using the strange ratio. It would be a really easy fix to have an option for apps to open into a smaller screen with black bars top and bottom to fix this issue, just make it selectable for those that want it and those that don't.If it was the first generation I'd forgive this issue, but it's 2024 and this is the Z Flip 5, this issue should have been ... MoreGot this phone a couple weeks ago. So far it's mostly good, but there is a really infuriating issue. For whatever reason Samsung chose a strange screen ratio for the phone when fully open, it's not as wide as most and this causes issues where apps like Insta, X, etc etc will trim pictures and videos cutting off the edges to fit the screen.Spoke to Samsung, they blamed the app developers even tho they are the ones using the strange ratio. It would be a really easy fix to have an option for apps to open into a smaller screen with black bars top and bottom to fix this issue, just make it selectable for those that want it and those that don't.If it was the first generation I'd forgive this issue, but it's 2024 and this is the Z Flip 5, this issue should have been addressed by now.Note: it's technically possible to fix the display by running the app in a pop up window, but you need to set it each time you use it which is a massive pain & simply not practical.Great concept, love that it fits in my pocket for a change, but why you'd use an unusual ratio without some kind of remedy for display issues just blows my mind. I'm sure the fold has similar problems. Less